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Frequently Asked Questions

Have a question about any of our services or policies? We've tried to answer as many of the common questions here as we can.

If you can’t see an answer here, you can always give us a call on +64 (0) 33072322, chat with us online (Mon – Fri, 9:00 A.M. - 5:30 P.M; GMT+12:00) or email us at


About us

I have a product related question. Who can I call/ email?

If you have any questions regarding our products, or require some skincare advice, please feel free to chat with us online or email us at

Payment and Security

1. What forms of payment do you accept?

We accept VISA, Mastercard, Payment Express and UnionPay, and you can place your order over the phone.

2. How secure is my payment and personal information?

At Kiwicorp, your security while shopping with us online is a priority.

Secure payment Our secure payment With SSL Using Visa/Mastercard/Paypal About this services

My Order

How many methods can I use to order products from your store?

  1. Go online at
  2. You can chat with us online (Mon – Fri, 9:00 A.M. - 5:30 P.M; GMT+12:00/ New Zealand)
  3. Email to us at
  4. Send a message to our official facebook.

How to use promotion code successfully

  1. After you pick the item that you are going to buy click ADD TO CART.
  2. Click CHECKOUT at the top of your right hand side It will automatically redirect you to Order Summary Page and customer information.
  3. Remember that the voucher is not automatically deducted from the amount due. You have to enter “PROMOTION CODE” in the Order Summary Page.
  4. Then click APPLY.
  5. When the voucher code is already accepted, the amount will be automatically deducted from the total amount of your order. If it’s more than NZ$350, you will get free worldwide shipping.